38bd Responsible Gaming —
Safety with Fun
Gambling is a form of entertainment — it should never harm your financial or mental well-being. At 38bd we are committed to your protection.
You must be at least 21 years old to participate on the 38bd platform. We follow a strict age verification process to protect minors. If an underage person has used your device, please notify our support team immediately.
What is Responsible Gambling and why does it matter?
Responsible gambling means playing consciously, in a controlled manner, and within your own means. 38bd believes that online casino and betting should be a source of enjoyment — not stress or financial hardship. We want every one of our players to stay healthy and happy.
The core principles of responsible gambling are: being mentally prepared to lose before you play, not going beyond a set budget, and keeping gambling a small part of your life. Gambling should never be seen as a source of income or a way to recover money you have lost.
On our platform you will find a range of protective tools — from setting deposit limits to full self-exclusion — that will help you stay in control. These responsible gaming features at 38bd are completely free and available at any time.
Our Protective Tools
Set Deposit Limits
Decide in advance the maximum amount you can deposit each day, each week, or each month. Once a limit is set it takes effect immediately, and to increase it you will need to wait 7 days — this is an effective way to protect your budget.
Session Time-Out
You can temporarily close your account for a set period — from 24 hours up to 90 days. During this time you will not be able to log in or place any bets. It is a quick way to give yourself a break.
Self-Exclusion
If you feel that gambling is having a negative impact on your life, choose the self-exclusion option. Your account will be fully deactivated and cannot be reactivated before the chosen period ends under any circumstances.
Gaming History and Analysis
When you log into your account you can see how much time and money you have spent on gaming. Review your own playing patterns regularly — it helps raise awareness and ensures responsible play.
Age Verification and Identity Protection
Age verification is mandatory when registering at 38bd. We follow a strict identity verification process to ensure no underage person can access the platform. Lock your account on any device that children or teenage family members use.
24/7 Support Service
If you feel gambling is becoming a problem, contact our Bengali live chat support at any time. Our team members will help you put protective measures in place and find specialist help if needed.
Recognise the Signs of Problem Gambling
If any of the signs below appear in your behaviour, it is time to take a break.
- Repeatedly playing to try to recover money you have lost
- Feeling unable to stop gambling
- Hiding your gambling from family or friends
- Spending money needed for essentials (food, rent) on gambling
- Feeling restless or irritable when not gambling
- Taking on debt or borrowing money to gamble
- Losing focus on work or studies
- Using gambling to relieve stress
If even one of the signs above applies to you, contact our live chat right now or send an email to [email protected]. Our support team will help you take the right steps. Asking for help is a sign of strength — not weakness.
How to Activate Limits and Protections?
Log In to Your Account
Go to the 38bd login page and enter your username and password to access your account.
Go to Account Settings
Click your profile icon in the top right corner and open the "Responsible Gaming" section.
Choose Your Preferred Limit
Select whichever you need — deposit limit, session time limit, or self-exclusion — and set the amount or duration.
Confirm
Confirm your choice — deposit limits take effect immediately; time-out and self-exclusion also activate immediately.
Contact Support (If Needed)
If you have trouble changing the settings yourself or need more detailed help, reach out to us via live chat or email.
Details About Self-Exclusion
How Does Self-Exclusion Work?
When you activate self-exclusion, your account is closed completely. You will no longer be able to log in, place bets, or claim any bonuses. This decision cannot be reversed before the chosen period ends — this is intentional by design so you can keep yourself protected.
When the self-exclusion period ends, your account does not reactivate automatically — you will need to consciously reopen your account.
Need Help?
Contact us to apply self-exclusion or any other protective measure:
24/7 Live Chat (in Bengali)
Practical Tips for Responsible Gaming
Do
- Set a fixed budget before you play
- Take regular breaks and spend time on other activities
- Treat gambling as entertainment
- Spend time with family and friends
- Stop playing when you reach your limit
- Seek help immediately if you have a problem
Don't
- Don't keep playing in an attempt to recover lost money
- Don't take on debt or borrow money to place bets
- Don't use gambling to relieve stress or depression
- Don't bet more than you can afford
- Don't play under the influence of alcohol or medication
- Don't spend money your family needs
Responsible Gaming FAQ
Enjoy Safely — Welcome to 38bd
Play responsibly and enjoy yourself. Check the FAQ for detailed explanations of our game sections, or start gaming right away.