38bd Privacy Policy — Your Information, Our Responsibility
This privacy policy clearly describes how your personal information is collected, stored, and used on the 38bd platform.
Introduction and Scope
38bd ("we", "us", or "platform") operates a trusted online casino and betting service for players in Bangladesh. We take our users' privacy very seriously and are committed to keeping their personal information secure.
This privacy policy describes what information we collect, why we collect it, how we use it, and in what circumstances we may share it with third parties. This policy applies to all 38bd services, mobile and desktop platforms, live chat support, and email communications.
By using our platform, you are considered to have accepted the terms of this privacy policy. This policy should be read alongside our Terms and Conditions.
Information We Collect
38bd collects various types of information. This information can be divided into two main categories: information provided directly by the user, and information collected automatically.
2.1 Information You Provide Directly
Information you provide during account registration and use of services:
- Full name and date of birth (for age verification)
- Email address
- Password (stored in encrypted form)
- Payment details for deposits and withdrawals (bKash, Nagad, Rocket account numbers)
- Copy of national ID card or passport for identity verification (where applicable)
- Information provided when contacting the support team
2.2 Automatically Collected Information
When you use our platform, the following information may be collected automatically:
- IP address and device information
- Browser type and version
- Operating system information
- Platform activity logs (login times, game history, betting records)
- Information obtained from cookies and similar tracking technologies
- Referral source and navigation patterns
2.3 Information Received from Third Parties
In some cases we may receive information from payment processing partners or identity verification service providers. This information is used solely for security and fraud prevention purposes.
Purpose of Using Your Information
38bd uses your information for the following legitimate purposes:
3.1 Account Management and Service Delivery
- Creating, verifying, and maintaining accounts
- Processing deposit and withdrawal transactions
- Providing bonus and promotion benefits
- Ensuring gaming services and technical support
3.2 Security and Legal Compliance
- Preventing fraud, money laundering, and other illegal activities
- Age verification (confirming 21+)
- Detecting and preventing multiple accounts
- Complying with applicable laws and regulations
3.3 Improving User Experience
- Creating a personalised gaming experience
- Displaying relevant offers and promotions
- Improving platform functionality and design
- Identifying and resolving technical issues
3.4 Communications
- Sending transaction-related notifications
- Informing you of important policy changes
- Responding to support requests
- Sharing responsible gaming information (when needed)
Data Storage and Security
38bd applies industry-standard technical and administrative measures to keep your personal information secure. The key elements of our security framework are:
4.1 Encryption and Technical Safeguards
- Data transfers secured by SSL (Secure Socket Layer) encryption
- Passwords stored using hash encryption
- Additional encryption layer for payment information
- Regular security audits and updates
- Firewall and anti-DDoS protection
4.2 Data Retention Period
We retain your information for as long as necessary or legally required. Even after an account is closed, transaction records and identity verification data may be retained for a defined period for security and legal reasons.
4.3 Staff Training
Our staff may access user information only for legitimate professional needs. All staff receive regular privacy training and are bound by confidentiality agreements.
Data Sharing and Third Parties
38bd does not sell or rent your personal information. However, we may share information in the following limited circumstances:
5.1 Service Provider Partners
Only the information necessary to deliver services is shared with payment processors (bKash, Nagad, Rocket), identity verification providers, technology support providers, and gaming software providers. These partners are required to process data in accordance with our instructions.
5.2 Legal Obligations
Information may be disclosed in response to a court order, a lawful request from an investigating authority, or a requirement under applicable law. In such cases we provide only the information that is legally required.
5.3 Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance in such circumstances.
5.4 Protective Reasons
Information may be disclosed where necessary to protect the rights, property, or safety of 38bd or its users, such as in a fraud investigation.
Cookies and Tracking Technologies
38bd uses cookies and similar tracking technologies to improve the functionality of our platform and the user experience.
6.1 Types of Cookies
- Essential cookies: To maintain login sessions and ensure security.
- Functional cookies: To remember your preferences and language settings.
- Analytics cookies: To analyse platform usage and support improvements.
6.2 Cookie Controls
You can disable cookies through your browser settings. Please note, however, that disabling essential cookies may affect certain important functions of the platform.
User Rights
As a user of 38bd, the following rights apply to your personal information:
7.1 Right to Access
You may request details of the personal information we hold about you at any time. Send this request to [email protected].
7.2 Right to Rectification
If any of your information is inaccurate or incomplete, you may request a correction. Most information can be updated directly from your account settings.
7.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations or ongoing disputes.
7.4 Right to Object to Processing
You may object at any time to your information being used for marketing purposes. Marketing communications can be turned off from your account settings.
7.5 How to Exercise Your Rights
To exercise any of the above rights, write to [email protected] or contact our 24/7 live chat support. We will respond within a reasonable time after receiving your request.
Privacy of Children and Minors
38bd is a platform for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.
An age verification process is completed at registration. If for any reason we become aware that information has been collected from a minor, that account will be closed immediately and all associated information will be deleted.
If a parent or guardian believes their child has registered on our platform, please contact us at [email protected].
Response to a Data Breach
If a data breach occurs, 38bd will take the following steps:
- An internal investigation will be launched as soon as the breach is identified.
- Affected users will be notified by email as quickly as possible.
- Details of the nature of the breach, its impact, and the steps taken will be communicated.
- The relevant authorities will be notified in accordance with applicable law.
- The necessary technical and administrative measures will be taken to prevent such a breach from occurring in the future.
If you notice any suspicious activity or are concerned about the security of your account, please contact our support team immediately.
Policy Changes and Updates
38bd reserves the right to update this privacy policy at any time. For significant changes, we will:
- Display a clear notification on the platform.
- Send details of the changes to your registered email address.
- Update the "Last Updated" date at the top of the policy.
Continued use of the platform after a change means you have accepted the new policy. If you do not agree with the new policy, you may request that your account be closed.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: 24/7 Bengali support available directly on the platform
Our privacy team will generally respond to your request within business days. For urgent matters, live chat is the quickest way to reach us.
For more information about us, visit our About Us page, or read our Terms and Conditions.